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AND Phone CRM - Customer Relationship Management integration with Unified Communications.



The integration of customer relationship management (CRM) into Unified
Communications
is one of the most compelling applications to create profitable customer relationships.

To combine the world of IP-based telephony with CRM we created the AND Phone CRM software. The AND Phone CRM module enables the integration of MS CRM into CallManager or CallManager Express environments creating a complete
communications
infrastructure.

The integrated environment helps to increase productivity and call efficiency.

AND Phone CRM offers :

  • CallManager and CallManager Express integration
  • Supports MS CRM
  • Fixed and variable phone number formats
  • No TAPI required
  • Clients connects to APAS - no additional CRM licenses
  • Simplified mass deployment


© 2000-2008 ANDTEKANDTEK Cisco Unified CallManager Group and Presence ServiceANDTEK Mini ACD for small Call Center services - automatic call distribution for Unified CallManagerANDTEK voice recording for Unified CallManager Express with secure recordingANDTEK IP phone lockout and phone lockdown to secure unified communication networksANDTEK voice and media broadcast solution with crisis conferencingANDTEK Directory integration for Active Directory, LDAP and SQL into Unified Communication NetworksANDTEK IP camera integration and door opener for Unified CallManager networksANDTEK IP phone settings module to simplify profile selection on IP phonesANDTEK Directory integration with KIRK DECT handsets and Unified CallmanagerANDTEK PC desktop client for IP phone control, click-to-dial, MS Outlook dialer and presence integrationANDTEK Rapid application development platform for unified communications applications serviceANDTEK Business softphone for Windows Vista, Mac OS X and Linux to communicate with Unified CallManagerANDTEK mobile business communications applications for mobile devices using the Android platformANDTEK mobile business communications applications for mobile devices using the iPhone platform DOCS | FAQ | CONTACT | Jobs

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